Sparky Direct

Terms Of Use:

Welcome to the Sparky Direct website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sparky Direct's relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website.

‍The term ‘Sparky Direct’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website whose registered office is 15 Alta Road Caboolture QLD 4510 . Our ABN is 61 095 149 189. The term ‘you’ refers to the user or viewer of our website.

Sparkydirect.com.au reserves the right to make changes to this site and these terms and conditions at any time.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or part thereof – including pricing and/or products and services) with or without notice to you. It is your responsibility to check regularly to determine whether there have been any changes that affect your on-going business with us. We shall not be liable to you or any third party for any loss incurred from such.

GST - All prices are Inclusive of GST at the current rate of 10%. The total cost of your order is the price of the products, plus if applicable, any delivery/packaging and handling charges, plus GST.

Refusal of Transaction - We may refuse to process a transaction for any reason or refuse services to anyone at any time at our sole discretion. We will not be liable to you or any third party for any loss suffered due to refusal of transaction.

Limitation of Liability - The Website is provided on an "as is" and "as available" basis. We make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you or any third party for any damage to equipment or loss of data as a process of using this Website or loss of content or material uploaded or transmitted through the Website.

‍Purchasing professional products and tools terms and conditions:

Electrical and HVAC products sold by Sparky Direct are intended for installation by licensed and appropriately qualified professionals in accordance with applicable Australian Standards and regulatory requirements. Customers are responsible for ensuring that any product purchased, including any related or associated components, is compatible and suitable for their intended installation and application. Sparky Direct does not provide installation advice and does not assess product suitability for individual circumstances unless expressly confirmed in writing. Customers must confirm that the selected product is correct, compatible, compliant, and suitable with a licensed or appropriately qualified professional prior to purchase.

Tools sold by Sparky Direct must be used safely and in accordance with the manufacturer’s instructions. Customers are responsible for ensuring they have the necessary knowledge and competence to operate any tool purchased. If you are unsure how to use a tool safely or correctly, do not use it; seek guidance from the manufacturer or a suitably qualified professional.

When adding a product to your cart you agree to the following terms as described on every product page "By purchasing, you accept responsibility for ensuring the compatibility and suitability of the product and any associated parts. Confirm correct selection with your licensed installer prior to purchase."

Nothing in this clause limits or excludes any rights or guarantees available under the Australian Consumer Law.
 
Electronic Communications:

We may send email or SMS communications to the contact details you provide when placing an order, subscribing to our newsletter, or interacting with our services. These communications may include order confirmations, dispatch notifications, delivery updates, service notifications, customer experience messages such as feedback or review requests, and marketing communications where you have subscribed or where consent is reasonably inferred in accordance with the Spam Act 2003 (Cth).

All commercial electronic messages will clearly identify Sparky Direct as the sender and include a functional unsubscribe facility. You may opt out of marketing communications at any time by using the unsubscribe link provided in the message or by contacting us directly. Opting out of marketing communications will not prevent us from sending communications necessary to complete or manage your order.

If you provide contact details that do not belong to you, you confirm that you are authorised to provide those details for the purpose of receiving communications relating to the order or subscription.

We may use third-party service providers, including Klaviyo, Neto and Bazaarvoice to manage and deliver email and SMS communications on our behalf. These providers may process your contact information for the purpose of sending communications in accordance with this Privacy Policy and applicable privacy laws.

Subscriptions to marketing communications may occur at checkout, during account registration, via newsletter signup forms, through promotions, or in other interactions with our services where consent is provided or reasonably inferred.

We do not share, sell or exchange any customer contact information with other companies excluding shipping carriers who use this information to deliver orders.

‍Order Acceptance Policy

‍Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sparkydirect.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, to supply less than the quantity you ordered of any item.

Fraud Prevention

‍All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order and orders will be held from shipment until security checks have been completed. We will make reasonable attempts to contact you using the details provided to complete the necessary security checks. Failure to comply with such requests from Sparky Direct will result in the order being cancelled and the funds being refunded back to the card used.

Shipping & Delivery

‍Customers who choose 'Standard, Express, VIP Express Premium delivery' methods and do not provide Delivery Instructions at checkout give authority for their order to be left unattended at their delivery address. Sparky Direct will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.

Delivery / Packaging & Handling Charges - Some products or geographical locations have a minimum order value and/or a delivery charge and/or packaging and handling charge applicable. If and where applicable, these charges will be added to your invoice even if they do not show at the order total value. It is your responsibility to check the Website for these details and consider these costs to the total value of your order. By submitting your order to us you agree to pay these charges. We will not be liable to you or any third party for any loss suffered due to loss or late delivery of any order.

The delivery times provided by sparkydirect.com.au are estimates only.
Sparkydirect.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Larger orders may be without notice, split up and shipped on a number of consignments for ease of delivery. Tracking information for all consignments will be available.

Sparkydirect.com.au will not be held accountable for delivery instructions left on the order being missed or not followed.

More Information on Sparky Direct's shipping policy

‍Returns, Refunds, Exchanges & Warranty

‍Sparky Direct reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines set upon creation of an RMA.

The cost of returning rejected items is the responsibility of the customer and Sparky Direct reserves the right to hold products until payment of shipping has been made.

More Information on Sparky Direct's Returns Policy

Pricing

‍Prices are subject to change without notice.

Typographical Errors

‍In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, sparkydirect.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Sparkydirect.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, Sparkydirect.com.au shall immediately issue a credit to your credit card account in the amount of the charge.

Product images may not always be an exact representation of the listed product. Many images are sourced from the Australian importers of the products and in many cases the image will not be an accurate representation of the product.
Please refer to images as a reference only and rely on product titles, descriptions and fitment listings for accuracy.
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